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Japan CX Director at Everpure - ApplyBlast

Japan CX Director

Everpure

7 hours ago

3.6 on Glassdoor

Tokyo, Japan

Onsite

Full Time

Director

0 applicants

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About this role

The Japan CX Director is a senior customer experience leader responsible for driving long-term value creation and strategic outcomes for Everpure's most important enterprise customers in Japan. This role involves owning the Japan CX strategy, acting as a trusted advisor to key stakeholders, and representing the company at the executive level to resolve escalations and foster innovation. The position requires close collaboration with global teams, sales, engineering, and service partners to deliver world-class service experiences and ensure customer success.

Responsibilities

Drive strategic customer outcomes and develop 3-year CX strategy for Japanese enterprise accounts
Manage major escalations and advocate for Japanese customer requirements in global product roadmaps
Oversee Authorized Service Partner relationships and ensure high-quality outsourced service delivery

Skills

About Everpure

purestorage.com

Headquarters

Santa Clara, California, United States

Company Size

5001-10000 employees

Founded

2009

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Everpure (formerly Pure Storage) is an enterprise data platform company that provides AI-ready, cloud-scale storage and data management solutions under its Everpure platform. Its offerings include FlashArray and FlashBlade all-flash storage, the Evergreen//One subscription service with six-nines reliability, and the Enterprise Data Cloud for unified, policy-driven data governance across on-premises and cloud environments. Everpure is designed to simplify enterprise AI, reduce operational costs and risk, and deliver nondisruptive upgrades through its Evergreen architecture.