Jr Incident Manager I

The Jr Incident Manager I will serve as the Lead Major Incident Manager within the FICC Incident Command Center, managing high-pressure situations to ensure timely and safe IT service restoration. This role involves coordinating with IT Support and Business teams to minimize client impact during major incidents while maintaining detailed documentation and conducting thorough post-incident reviews. The position requires strong communication skills and the ability to make critical decisions in a fast-paced, high-stress environment.