Jr. IT Operations Analyst

Rackner(2 years ago)

RemoteFull TimeJunior$50,558 - $68,094 (estimated)IT Operations

About this role

The Jr. IT Operations Analyst supports the help desk by providing first-level technical assistance and troubleshooting for computer systems, hardware, and software. They ensure customer issues are resolved efficiently and documented properly in a remote work environment.

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Required Skills

Help Desk
Troubleshooting
Microsoft SharePoint
Active Directory
Customer Service

About Rackner

rackner.com

This company is a digital product and experience agency that designs and builds web and mobile applications, brand sites, and customer-facing platforms. They combine UX/UI design, front- and back-end engineering, and product strategy to help startups and enterprises launch and scale digital products. Clients choose them for design-led development, cross-functional teams that move from discovery to delivery, and a focus on measurable business outcomes.

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