IT Service Desk Analyst
San Manuel Casino(13 days ago)
About this role
The Service Desk Analyst I provides first-line technical support to end-users to ensure proper operation of computer systems and resolve technology issues. The role involves responding to help requests through various communication channels, troubleshooting, deploying software, and creating support documentation.
Required Skills
- Help Desk
- Troubleshooting
- Remote Assistance
- Customer Service
- Software Deployment
- Documentation
- Network Diagnosis
- IT Support
- Hardware Support
- Knowledge Base
Qualifications
- High School Diploma or GED
- Associate’s degree in Computer Science or related field (preferred)
- Minimum one year of IT experience
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