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Junior AM/CSM - Cover for Maternity at Cision - ApplyBlast

Junior AM/CSM - Cover for Maternity

Cision

3 months ago

3.2 on Glassdoor

Singapore, Singapore, Singapore

Onsite

Full Time

Junior

0 applicants

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About this role

The Digital Customer Success Manager (Digital CSM) / Junior Account Manager will manage a pooled portfolio of accounts, focusing on scalable digital engagement to drive adoption, retention, and satisfaction. The role involves guiding customers through self‑service onboarding, handling support inquiries via centralized platforms, and collaborating with internal teams to improve processes and support lifecycle management.

Responsibilities

Guide customers through self‑service onboarding using Success Hub
Manage a pooled portfolio of accounts and monitor support tickets
Collaborate with cross‑functional teams to drive adoption and retention

Skills

About Cision

cision.com

Headquarters

Chicago, Illinois, United States

Company Size

1001-5000 employees

Founded

1867

View Profile

Cision is a global, cloud-based communications platform that provides AI-powered media monitoring, media list building, press release distribution, influencer identification, and PR measurement for public relations and communications teams. Its products combine media monitoring across earned, owned and social channels with analytics and reporting to help organizations target, engage and measure the impact of their communications. Agencies and in-house PR teams use Cision to manage media relations, distribute content at scale, surface insights, and demonstrate campaign ROI.