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Junior AM/Digital CSM - Maternity Cover at Cision - ApplyBlast

Junior AM/Digital CSM - Maternity Cover

Cision

3 months ago

3.2 on Glassdoor

Singapore, Singapore, Singapore

Onsite

Full Time

Junior

0 applicants

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About this role

The Digital Customer Success Manager (Digital CSM) will manage a pooled portfolio of accounts using centralized digital platforms, focusing on scalable onboarding, support, and lifecycle management. The role emphasizes driving adoption, retention, and satisfaction through automated tools and cross‑functional collaboration.

Responsibilities

Guide customers through self‑service onboarding using the Success Hub
Monitor and resolve support tickets via Intercom and central inbox
Collaborate with cross‑functional teams to drive adoption and retention

Skills

About Cision

cision.com

Headquarters

Chicago, Illinois, United States

Company Size

1001-5000 employees

Founded

1867

View Profile

Cision is a global, cloud-based communications platform that provides AI-powered media monitoring, media list building, press release distribution, influencer identification, and PR measurement for public relations and communications teams. Its products combine media monitoring across earned, owned and social channels with analytics and reporting to help organizations target, engage and measure the impact of their communications. Agencies and in-house PR teams use Cision to manage media relations, distribute content at scale, surface insights, and demonstrate campaign ROI.