Southern California Pipe Trades Administrative Corporation
The Junior Customer Service Agent serves as the primary point of contact for customers, providing accurate benefits information and resolving inquiries via telephone, email, or in person. This role involves managing customer issues from start to finish, maintaining detailed records of interactions, and collaborating with internal teams to ensure excellent service delivery. The position requires strong problem-solving skills, attention to detail, and the ability to work effectively under pressure.
Headquarters
Los Angeles, California, United States
Company Size
51-200 employees
Founded
1951
The Southern California Pipe Trades Administrative Corporation (SCPTAC) administers comprehensive benefit programs for workers in the plumbing and pipefitting industry in Southern California under Collective Bargaining Agreements between District Council No. 16 and participating employers. Its trust funds include Health & Welfare, Vacation & Holiday, Pensioners & Surviving Spouses Health, Defined Contribution, Retirement, and Christmas Bonus Funds, jointly managed by a Board of Union and Employer Trustees. SCPTAC's website provides members and employers with access to plan resources, forms and documents, life event guidance, and a learning center with FAQs and news.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Southern California Pipe Trades Administrative Corporation.
Customer Service Representative
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