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Junior Customer Service Representative at U.S. Bank - ApplyBlast

Junior Customer Service Representative

U.S. Bank

4 months ago

3.3 on Glassdoor

Poland

Hybrid

Full Time

Senior

0 applicants

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About this role

U.S. Bank is seeking a dedicated Customer Support Specialist to serve as the first point of contact for global customers via phone, email, and live chat. The role requires fluency in English and Polish to deliver seamless support and troubleshoot issues across multiple channels. This position offers a flexible remote and hybrid arrangement with a focus on maintaining detailed interaction records and collaborating with internal departments.

Responsibilities

Handle inbound customer calls with professionalism and empathy
Respond to customer inquiries via email with accurate resolutions
Provide real-time support through live chat platforms
Troubleshoot customer issues and escalate complex cases
Maintain detailed records of customer interactions using internal systems

Skills

About U.S. Bank

usbank.com

Headquarters

Minneapolis, Minnesota, United States

Company Size

10001+ employees

Founded

1863

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Experience personalized banking services for your unique needs with U.S. Bank - Checking, credit cards, home loans & convenient online banking. Member FDIC.