Junior Customer Support Agent (Technical Ops)
Harbor Lab(4 months ago)
About this role
A Junior Customer Support Agent at Technical Ops handles basic technical support inquiries, assisting customers with troubleshooting and resolving product issues. The role involves providing excellent customer service and working within the operations team to ensure client satisfaction.
Required Skills
- Customer Support
- Troubleshooting
- Technical Support
- Communication
- Problem Solving
About Harbor Lab
harborlab.comHarborLab offers an AI-powered platform for port cost management and Disbursement Account (DA) analysis. The solution brings transparency and efficiency to port costs by giving users clear visibility into DA processes and cost allocations, enabling full control over expenditures. Built for logistics and port operations, HarborLab provides analytics, reporting, and decision-support to optimize disbursements. In short, HarborLab reshapes how ports manage costs, delivering AI-driven insights to improve efficiency and accountability.
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