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Junior Service Desk / Helpdesk / Desktop Support Engineer at Guidehouse - ApplyBlast

Junior Service Desk / Helpdesk / Desktop Support Engineer

Guidehouse

2 months ago

3.2 on Glassdoor

Hyderabad, India

Onsite

Full Time

Junior

0 applicants

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About this role

The role provides first‑level IT support to global users, handling incidents and service requests via calls, chats, and tickets while working night shifts to cover 24/7 operations. The engineer logs, prioritizes, and resolves basic technical issues and escalates complex problems according to defined procedures.

Responsibilities

Provide first‑level IT support to global users via calls, chats, and tickets
Log, prioritize, and manage incidents and service requests in the ticketing system
Troubleshoot and resolve issues with operating systems, Office applications, email, and connectivity

Skills

Qualifications

Engineering/Science graduate

About Guidehouse

guidehouse.com

Headquarters

Mclean, Virginia, United States

Company Size

10001+ employees

Founded

2018

View Profile

Guidehouse is a leading advisory firm that specializes in integrating commercial and public sector solutions to tackle complex challenges faced by clients. As a unique scaled advisory organization, it leverages insights from both government and commercial perspectives within its various industry segments. Guidehouse provides a range of technology and managed services, focusing on key sectors such as healthcare, financial services, defense, and infrastructure. The firm is recognized for its innovative approach to problem-solving, which combines strategic expertise with practical implementation.