HELP DESK ANALYST
Methodist Health System(27 days ago)
About this role
The Help Desk Analyst at Methodist Health System provides information systems technical support to internal and external end users, responding to calls, emails, and in-person requests to resolve issues. The role documents, tracks, and monitors incidents to ensure timely resolution and escalates complex problems as needed. The position supports a 24×7 operations environment across multiple campuses.
Required Skills
- Technical Support
- Troubleshooting
- Customer Service
- Ticketing Systems
- Microsoft Office
- SharePoint
- Communication
- SLA Management
- Training
- Windows OS
+1 more
Qualifications
- High School Diploma
- Associate Degree
- Bachelor's Degree
- Microsoft Office Specialist (MOS)
- Microsoft Certified Desktop Support Technician (MCDST)
- HDI Desktop Support Technician (HDI-DST)
About Methodist Health System
methodisthealthsystem.orgN/A
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