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© All Rights Reserved. ApplyBlast.com
Helpware
The company is seeking a Technical Support Engineer to deliver hands-on technical support for a SaaS platform, collaborating closely with clients and internal technical teams. This role focuses on troubleshooting complex client issues, analyzing data, and maintaining technical documentation without requiring voice or phone support. The position involves working with engineering and product teams to ensure high-quality client solutions and system integrations.
Headquarters
Lexington, Kentucky, United States
Company Size
1001-5000 employees
Founded
2015
Helpware is a fast-growing global business process management (BPM) company that delivers end-to-end customer experience and outsourcing solutions through four specialized divisions: Helpware CX, Helpware AI, Helpware Tech, and Helpware Media. It combines human expertise with intelligent automation and scalable engineering to provide outsourced customer support, AI-driven products, custom software development, and data-powered digital marketing. Founded in 2015 and headquartered in Lexington, Kentucky, Helpware operates 19+ locations worldwide and emphasizes a people-first, local-team model to rethink traditional outsourcing. Clients rely on Helpware for flexible, technology-enabled delivery that can scale with their growth.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Helpware.
Helpware didn’t post a salary, so this is our estimate from similar listings.