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Junior Technical Support Analyst at BBGC Services - ApplyBlast

Junior Technical Support Analyst

BBGC Services

3 months ago

Singapore, Singapore

Onsite

Full Time

Junior

0 applicants

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About this role

A Junior Technical Support Analyst provides frontline assistance to resolve technical issues for customers or internal users. The role involves troubleshooting hardware and software problems, documenting incidents, and escalating complex cases to senior teams.

Responsibilities

Resolve technical issues for customers via phone or chat
Document incidents and track resolution status in ticketing systems
Escalate complex problems to senior support engineers
Provide clear instructions to users for software and hardware fixes
Maintain accurate records of support interactions and outcomes

Skills

About BBGC Services

bbgcservices.com

Headquarters

London, England, United Kingdom

Company Size

51-200 employees

View Profile

BBGC Services is a global business and technology consultancy with over 20 years of experience supporting clients across multiple industries. They provide a range of solutions including software engineering, cloud services, CTRM consulting, and data services, leveraging cutting-edge technologies led by experienced consultants. Their clients span retail & consumer markets, financial services, and energy, commodities & utilities sectors.