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Juniper Switch TAC Engineer at Hewlett Packard Enterprise - ApplyBlast

Juniper Switch TAC Engineer

Hewlett Packard Enterprise

2 months ago

4.8 on Glassdoor

Seoul, Seoul, South Korea

Onsite

Full Time

Senior

0 applicants

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About this role

The Juniper Switch TAC Engineer provides on‑site technical support for Juniper switching platforms, troubleshooting hardware and software issues reported by customers. The role involves isolating product problems, replicating customer environments in a lab, and delivering permanent fixes while acting as a customer advocate. The engineer also mentors peers, contributes to knowledge bases, and collaborates with internal service teams to ensure timely resolution.

Responsibilities

Lead troubleshooting on customer reported issues
Isolate hardware/software product issues and drive end-to-end permanent fixes
Mentor newly hired support engineers and peers

Skills

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

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Discover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.