Framework
A proactive Customer Success Manager will own post-sale relationships for a K-12 EdTech company, driving customer retention and account growth through product training and engagement. The role involves collaborating with leadership to build creative solutions, execute campaigns, and ensure schools maximize the value of AI-powered assessment preparation tools. Candidates with educator or EdTech experience are encouraged to apply.
Headquarters
San Francisco, California, United States
Company Size
11-50 employees
Founded
2020
Framework makes modular, repairable personal computers — notably the Framework Laptop (now in 12" and 13" models) and a configurable Framework Desktop — designed for easy user upgrades and component replacement. They sell configurable systems, DIY kits, and a marketplace of parts and expansion modules so customers can repair, upgrade, or customize hardware over time. The company emphasizes sustainability, longevity, and transparency with documentation and community-focused support, targeting tinkerers, IT teams, and sustainability-conscious consumers.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Framework.
9% below the average for this role