Key Account Management Team Lead

Kaizen Gaming(1 month ago)

HybridFull TimeManager$131,494 - $171,062 (estimated)Key Account Management

About this role

The Key Account Management Team Leader will oversee the day-to-day operations of the Key Accounts Team in Brazil, ensuring the effectiveness of the KAM approach and alignment with local market needs. The role focuses on driving customer retention and loyalty, meeting regional KPIs, and delivering a top-tier gaming experience for high-value customers. The leader will also support team performance through coaching, development and mentorship.

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Required Skills

Team Management
Customer Retention
VIP Management
KPI Management
Customer Service
CRM Proficiency
Data Analysis
Excel Proficiency
Loyalty Programs
Promotional Campaigns

+1 more

Qualifications

Bachelor's Degree in Business, Marketing or Related Field

About Kaizen Gaming

kaizengaming.com

Kaizen Gaming is a technology-driven online gaming company that builds and operates sports betting and casino platforms under consumer brands like Stoiximan and Betano. It offers a full-stack, data-driven platform — covering odds and risk management, live betting, payments and player-account services — for retail customers and commercial partners across Europe and Latin America. The company emphasizes in-house engineering, product design and analytics to personalize experiences, optimize operations and support responsible gaming. Kaizen combines rapid product development with local customer support and compliance to scale regulated gaming operations.

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