Key Account Manager

The Key Account Manager at Creai is responsible for managing the post-sales commercial relationship with a portfolio of accounts, ensuring client retention, timely payments, and value growth throughout their lifecycle. This role serves as the trusted point of contact for existing clients, focusing on account health, adoption, and identifying opportunities for expansion without generating new demand or executing technical implementations. The position requires maintaining strong client relationships, monitoring account metrics, and collaborating with internal teams to address client needs and risks.