Knowledge & AI Enablement Manager
Multiverse(3 months ago)
About this role
The Knowledge & AI Enablement Manager at Multiverse is responsible for creating and maintaining structured knowledge content that enhances AI and human support experiences. This role translates complex product updates into clear, actionable content, designs conversational flows for the AI Agent, and collaborates with various teams to ensure knowledge reflects current processes. Key tasks include optimizing knowledge structures, improving AI response accuracy, and analyzing user feedback to enhance content quality and effectiveness.
Required Skills
- Knowledge Management
- Content Design
- Support Enablement
- Conversational AI
- Writing Skills
- Editing Skills
- Knowledge Bases
- Structured Content
- AI Support Tools
- Metadata Management
+11 more
About Multiverse
multiverse.ioMultiverse is an upskilling platform focused on enhancing tech skills for the workforce of the future. The company specializes in delivering professional apprenticeships that aim to boost productivity and develop talent in AI and technology sectors. By fostering an environment where technology skills unlock potential, Multiverse prepares individuals for dynamic job opportunities in an evolving job market.
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