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Knowledge & AI Enablement Manager at Multiverse - ApplyBlast

Knowledge & AI Enablement Manager

Multiverse

11 months ago

2.9 on Glassdoor

London, United Kingdom

Hybrid

Full Time

Manager

0 applicants

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About this role

The Knowledge & AI Enablement Manager at Multiverse is responsible for creating and maintaining structured knowledge content that enhances AI and human support experiences. This role translates complex product updates into clear, actionable content, designs conversational flows for the AI Agent, and collaborates with various teams to ensure knowledge reflects current processes. Key tasks include optimizing knowledge structures, improving AI response accuracy, and analyzing user feedback to enhance content quality and effectiveness.

Skills

About Multiverse

multiverse.io

Headquarters

London, England, United Kingdom

Company Size

11-50 employees

Founded

2016

View Profile

Multiverse is an upskilling platform that helps businesses accelerate AI adoption by closing workforce skills gaps through apprenticeships and upskilling programmes in AI, data, engineering, and leadership. Trusted by over 1,500 employers across the UK, Multiverse delivers on-the-job learning experiences that generate measurable business impact, including tracked return on investment for customers. The company serves both employers looking to future-proof their teams and learners seeking to build in-demand technical and professional skills.