Knowledge Base Manager
Gong.io(29 days ago)
About this role
The Knowledge Base Manager at Gong leads the evolution of the company’s knowledge base to ensure it functions as a trusted source of information supporting customers and internal teams. This working-manager role sits within the Product Writing organization and focuses on aligning documentation strategy with product priorities while leveraging modern, AI-enabled processes to scale content and improve discoverability.
Required Skills
- Knowledge Base
- Content Quality
- Information Architecture
- Content Governance
- Content Design
- Content Writing
- Content Maintenance
- Team Leadership
- Mentoring
- AI Workflows
+5 more
About Gong.io
gong.ioGong is a Revenue AI operating system that helps go-to-market teams capture and analyze multimodal revenue signals—calls, meetings, emails, and more—to drive growth. The platform combines specialized AI agents, advanced signal processing, and purpose-built applications for deal intelligence, pipeline management, forecasting, and sales coaching. By surfacing actionable insights, automating routine work, and integrating with CRMs and collaboration tools, Gong helps revenue teams improve win rates, forecast accuracy, and rep productivity.
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