Knowledge Base Owner
Caseware
About this role
A Knowledge Base Owner leads global knowledge strategy within Customer Support, ensuring Salesforce Knowledge Base, AI tools, and help-site ecosystem deliver accurate, trusted, and AI-ready content to improve customer outcomes and operational efficiency.
Skills
Qualifications
About Caseware
caseware.comCaseware is a software company that provides audit, financial reporting, and analytics solutions for accounting firms, governments, and enterprises. Its products help organizations manage engagements, prepare financial statements, and streamline assurance and compliance workflows.
Recent company news
GlobeNewswireCaseware Announces Strategic Leadership Expansion to Further Accelerate Innovation, Growth and Customer Success
Aug 18, 2025
BetaKitCaseware replaces the majority of its C-suite as AI comes for the accounting tech stack
Aug 22, 2025
Accounting TodayCaseware to acquire lease software company
Jan 7, 2025
pehub.comHg Capital-backed Caseware acquires LeaseJava
Jan 9, 2025
CPA Practice AdvisorCaseware Acquires SaaS Solutions Provider LeaseJava
Jan 7, 2025
About Caseware
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Caseware.
Salary
$154k – $220k
per year