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Knowledge Base Team Lead at Axi - ApplyBlast

Knowledge Base Team Lead

Axi

1 day ago

3.9 on Glassdoor

Limassol, Limassol District, Cyprus

Onsite

Full Time

Manager

0 applicants

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About this role

The Knowledge Base Team Lead at Axi is responsible for leading the development, quality, and performance of the company's knowledge base to help clients and Customer Service teams find accurate answers quickly. This role involves optimizing chatbot deflection, investigating deflection failures, and using analytics to drive continuous improvements in content and self-service experiences. The position requires strong leadership skills to manage and develop the team while collaborating across various departments to ensure content accuracy and consistency.

Responsibilities

Lead knowledge base development and governance to ensure content accuracy
Optimize chatbot deflection and self-service resolution rates
Analyze analytics to drive continuous knowledge improvement

Skills

About Axi

axi.com

Headquarters

North Sydney, New South Wales, Australia

Company Size

201-500 employees

Founded

2007

View Profile

Axi is a global online forex and CFD broker that gives retail and institutional traders access to currency pairs and CFDs across indices, commodities, metals and cryptocurrencies. It provides popular trading platforms (MetaTrader desktop, web and mobile), tight spreads and fast execution plus value‑added tools such as VPS hosting, advanced charting and trade analytics. Axi operates under multiple regulatory regimes with segregated client funds and risk protections, and complements its trading offering with market research, educational resources and multi‑channel customer support.