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ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.
© All Rights Reserved. ApplyBlast.com
Empower AI
The Knowledge Center Deputy Lead supervises shifts of Tier I agents supporting external users of a Department of War agency's mission applications. This role manages real-time shift performance against SLAs and XLAs, coaches agents, enforces ticket closure processes, and coordinates escalations to application resolver groups. The Deputy Lead also owns special projects, coordinates enterprise-wide updates, and acts as the Lead during absences.
Headquarters
Reston, Virginia, United States
Company Size
1001-5000 employees
Founded
1989
Empower AI is a U.S. federal government contractor providing artificial intelligence and technology solutions to the military and civilian agencies.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Empower AI.
Right around the average for this role