Knowledge Center Tier I Agent

QBE, LLC is seeking a Knowledge Center Tier I Agent to analyze and resolve support requests from external industry partners and users of a Department of War agency's mission applications. The role involves triaging inbound requests, resolving Tier I issues, and managing the customer-confirmed ticket closure process while ensuring compliance with security and privacy requirements. This primarily remote position requires independent problem-solving and the ability to exercise discretion in a high-volume support environment.