Knowledge Center Tier I Agent (Junior)

Empower AI is seeking a motivated Knowledge Center Tier I Agent to analyze and resolve support requests from external industry partners and users of a Department of War agency's mission applications. The role involves managing inbound requests via phone, email, web form, and chatbot, creating accurate tickets, and resolving common account, access, and navigation issues using documented procedures. This primarily remote position requires independent analysis, discretion, and adherence to strict security and privacy protocols.