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Knowledge Management Specialist at Jobgether - ApplyBlast

Knowledge Management Specialist

Jobgether

1 month ago

Remote

Full Time

Medior

0 applicants

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About this role

This role focuses on managing and optimizing knowledge bases to support IT Service Desk teams, end users, and AI-driven automation workflows. The specialist will create, maintain, and structure technical documentation while applying ITIL and KCS best practices to enhance support content availability and accuracy. The position involves collaborating with AI tool developers to integrate knowledge resources into automated systems and driving continuous improvement initiatives for the end-user support experience.

Responsibilities

Manage knowledge bases and maintain articles for IT Service Desk and end users
Integrate knowledge resources into automated workflows and AI-supported solutions
Apply prompt engineering techniques and improve generative AI within knowledge management

Skills

Qualifications

ITIL Foundation certification

About Jobgether

jobgether.com

Headquarters

Brussels, Belgium

Company Size

11-50 employees

Founded

2020

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Jobgether is a remote job platform and career tool designed specifically for senior professionals with 10+ years of experience. It uses AI-powered matching to surface relevant remote and flexible roles, providing match scores, CV review, LinkedIn optimization, and one-click auto-apply. The platform also offers networking guidance and career coaching to help experienced professionals improve their positioning and land the right opportunities faster.