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Philip Morris International(2 months ago)

HybridFull TimeJunior$60,029 - $80,185 (estimated)Customer Service

About this role

The position of Advisor II in Customer Service involves engaging with customers through inbound and outbound calls or online communication, providing support and resolving non-routine issues related to the customer's products or services. This role requires ensuring the delivery of call center services meets the agreed performance indicators while actively listening to customer needs and building positive relationships.

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Required Skills

Customer Support
Problem Solving
Communication
Empathy
Call Center Software

Qualifications

Completed Education
6 Months Call Center Experience

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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