L1 Service Analyst
College of the Holy Cross(1 month ago)
About this role
The Level 1 Service Analyst at the College of the Holy Cross is an entry-level IT support role within the Customer Experience team that serves as the primary campus-facing point for endpoint support. The position supports help desk operations and contributes to the College’s mission by maintaining reliable computing services and promoting strong customer service standards. It reports to the Customer Service Manager.
Required Skills
- Windows
- MacOS
- iOS
- Troubleshooting
- Customer Service
- Ticketing
- Escalation
- Documentation
- Supervision
Qualifications
- Technical High School
- Associates Degree
- CompTIA A+
- Google IT Support Professional
About College of the Holy Cross
holycross.eduHoly Cross is a private Jesuit liberal arts college in Worcester, Massachusetts that equips students to become skilled, discerning leaders who are prepared to thrive in any profession.
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