Service Desk Level 1 Analyst

DYOPATH(3 days ago)

OnsiteFull TimeJunior$40,000 - $40,000IT Support

About this role

DYOPATH is hiring a Service Desk Level 1 Analyst responsible for providing first-level technical support to users, troubleshooting common issues, and ensuring customer satisfaction. The role offers an entry point into IT support within a supportive company culture, with opportunities for growth and certification.

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Required Skills

Microsoft Office
Windows
Network Troubleshooting
Customer Service
Support Systems
Technical Support
Problem Solving
ITIL
Help Desk
Remote Support

About DYOPATH

dyopath.com

Sucuri is a website security company that provides cloud-based protection and remediation services for websites and web applications. Its core offerings include a website firewall (WAF), DDoS mitigation, malware detection and removal, continuous security monitoring, and a performance-oriented CDN. Sucuri targets small-to-medium businesses, agencies, and hosting providers with managed incident response, cleanup services, and an easy-to-use support portal. The platform integrates with popular CMSs (WordPress, Joomla, Drupal) and emphasizes fast remediation and ongoing site hardening.

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