Gamtech
The L1 Support Hero serves as the first point of contact for clients, handling incoming support requests via phone, email, or ticketing system, troubleshooting common technical issues, and escalating complex problems to the L2 team. The role focuses on delivering fast, friendly, and effective technical support while maintaining clear documentation and excellent customer communication.
GAM Tech is a Canadian managed IT and cybersecurity firm that delivers tailored technology solutions for small and mid-sized businesses. They provide managed services including proactive monitoring, helpdesk support, cloud migration and management, backup/recovery, and security services such as endpoint protection, threat detection, and vulnerability management to reduce downtime and compliance risk. GAM Tech focuses on saving clients time, strengthening security posture, and enabling scalable growth through on-demand expert support and strategic IT planning.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Gamtech.
9% below the average for this role