L1 Technical Support Engineer - Switching
Hewlett Packard Enterprise(2 months ago)
About this role
The L1 Technical Support Engineer - Switching focuses on providing first-line technical support for HPE Aruba's enterprise switching solutions, with a role centered around troubleshooting, issue isolation, and case management. This position also emphasizes timely communication and collaboration with higher-level support teams to ensure customer satisfaction and issue resolution.
Required Skills
- Technical Support
- Troubleshooting
- Customer Communication
- Case Management
- Networking Fundamentals
Qualifications
- Bachelor’s degree in Computer Science
- 2 years of experience in Network Operations
- 2 years of experience in TAC Support
About Hewlett Packard Enterprise
hpe.comDiscover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.
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