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L2 Analyst at Canadian Tire - ApplyBlast

L2 Analyst

Canadian Tire

2 days ago

3.5 on Glassdoor

Toronto, Ontario, Canada

Onsite

Full Time

Medior

0 applicants

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About this role

The L2 Analyst provides second-level support for store applications, troubleshooting issues and ensuring optimal functionality while monitoring performance. The role involves coordinating with vendors to meet service level agreements, managing incidents and problems, and conducting root cause analysis to prevent recurring issues. This position requires strong technical troubleshooting skills and experience in IT service management to collaborate effectively with cross-functional teams and stakeholders.

Responsibilities

Provide second-level support for store applications and troubleshoot issues
Coordinate with vendors to ensure service level agreements and performance metrics
Manage incidents and perform root cause analysis to prevent recurring issues

Skills

About Canadian Tire

canadiantire.ca

Headquarters

Toronto, Ontario, Canada

Company Size

10001+ employees

Founded

1922

View Profile

Get anything from auto parts to home décor, outdoor living products, fitness/sports equipment, tools and more at Canadian Tire online or one of 500+ stores.