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L2 IT Support Technician at Ascend - ApplyBlast

L2 IT Support Technician

Ascend

9 days ago

Remote

Full Time

Medior

0 applicants

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About this role

Ascend is seeking an L2 IT Support Technician to join its regional service desk team, serving as a trusted point of contact for Partner Firms by resolving escalated IT issues through remote and deskside support. The role focuses on delivering fast, friendly, and complete resolutions across the Ascend technology stack, including Azure Virtual Desktop, Microsoft 365, and accounting applications, while documenting solutions to improve self-service and AI automation. This position requires strong troubleshooting skills, familiarity with public accounting industry tools, and a commitment to service excellence and knowledge management.

Responsibilities

Resolve escalated IT support tickets within SLA timeframes
Provide remote and deskside technical support for accounting applications
Document solutions and author Knowledge Base articles for self-service

Skills

About Ascend

ascendtogether.com

Headquarters

Arlington, Virginia, United States

Company Size

51-200 employees

Founded

2023

View Profile

Ascend is a modern growth platform for entrepreneurial CPA firms, providing capital, technology, and talent support. It helps independent accounting practices scale and strengthen operations without giving up ownership, enabling growth through shared resources and expertise. By combining financing with technology and talent solutions, Ascend accelerates firm performance and client service. The platform’s focus is to help firms stay independent while growing stronger together.