ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Manager of IT End User Services at Ascend - ApplyBlast

Manager of IT End User Services

Ascend

16 days ago

Remote

Full Time

Manager

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

Ascend is seeking a Manager of IT End User Services to build and run an AI-first service desk that Partner Firms trust. This leader will oversee the regional service desk organization, deliver consistent high-quality support, and continuously shift work left to self-service and AI resolution. The role involves setting performance standards, managing escalations, and coordinating closely with various IT and business teams.

Responsibilities

Lead regional IT support teams and manage service desk performance metrics
Own end-to-end escalations and maintain partner firm relationships
Drive shift left initiatives and AI-first service delivery programs

Skills

Qualifications

ITIL Foundation certification

About Ascend

ascendtogether.com

Headquarters

Arlington, Virginia, United States

Company Size

51-200 employees

Founded

2023

View Profile

Ascend is a modern growth platform for entrepreneurial CPA firms, providing capital, technology, and talent support. It helps independent accounting practices scale and strengthen operations without giving up ownership, enabling growth through shared resources and expertise. By combining financing with technology and talent solutions, Ascend accelerates firm performance and client service. The platform’s focus is to help firms stay independent while growing stronger together.