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L2 Networking Support Engineer at Hewlett Packard Enterprise - ApplyBlast

L2 Networking Support Engineer

Hewlett Packard Enterprise

3 months ago

4.8 on Glassdoor

Bucharest, Romania

Hybrid

Full Time

Junior

0 applicants

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About this role

This L2 Networking Support Engineer role supports customer-reported issues across HPE's networking, wireless, AI, and software platforms. The engineer will troubleshoot hardware and software issues by recreating customer environments, take ownership of problem resolution and escalation, and maintain detailed documentation of network topologies and troubleshooting steps. Acting as a customer advocate, the role involves learning emerging technologies and sharing knowledge through technical articles.

Responsibilities

Troubleshoot hardware and software issues in customer networking environments
Take ownership of problem resolution, reproduction, and escalation
Maintain documentation of network topologies and troubleshooting findings
Collaborate with customers and partners to ensure timely issue resolution
Develop knowledge base articles to share technical insights with the team

Skills

Qualifications

Bachelor's degree in Electronics Engineering, Telecommunications, or Computer ScienceCCNA or higher certificationJNCIA-Junos or higher certificationAruba Associate or higher certification5 years of experience in IP network support

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

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