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L2 Operations Manager at Xerox - ApplyBlast

L2 Operations Manager

Xerox

3 months ago

3.4 on Glassdoor

Cebu, Philippines

Onsite

Full Time

Senior

0 applicants

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About this role

The L2 Operations Manager at Xerox/Lexmark owns the end-to-end execution of operational teams, ensuring standard processes are executed efficiently to meet KPIs. This role champions performance analysis, drives continuous improvement plans, and acts as an escalation point for stakeholders regarding partner or customer issues. Additionally, the manager provides functional guidance to other operations managers and supports strategic projects regarding tools like D365 and Cloud MPS.

Responsibilities

Execute standard processes to meet operational Key Performance Indicators
Drive continuous improvement initiatives to eliminate waste and boost efficiency
Escalate and resolve complex customer or partner issues tactically
Provide functional guidance and mentorship to subordinate Operations Managers
Manage departmental budgets while monitoring workforce performance metrics

Skills

Qualifications

Bachelor's degree in Business, Operations, or related field recommendedProfessional certification in Project Management (PMP) preferred

About Xerox

xerox.com

Headquarters

Norwalk, Connecticut, United States

Company Size

10001+ employees

Founded

1906

View Profile

Xerox is a global technology company that provides workplace and digital printing solutions, including printers, multifunction devices, and production presses. The company also offers software, digital services, managed print services, and IT solutions to help organizations manage documents, automate workflows, and improve productivity. Xerox serves a wide range of industries including education, healthcare, government, financial services, and retail.