L2 Senior Technical Support Engineer

Celonis(5 days ago)

HybridFull TimeMedior$103,088 - $136,673 (estimated)Customer Support

About this role

A 2nd Level Technical Support Engineer at Celonis provides expert technical support within the Support Services team, acting as the interface between global customers, partners and internal engineering and product teams. The role is based in Madrid and reports to the Director of Customer Support, focused on becoming a deep technical expert in Celonis infrastructure and software. It supports a SaaS-based, customer value-focused environment.

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Required Skills

Technical Support
Troubleshooting
Linux/Unix
Kubernetes
Cloud
AWS
Azure
Python
Java
Databases

+9 more

Qualifications

Bachelor in Computer Science or Engineering
ITIL v3 Foundation Certification
AWS or Azure Certification (preferred)

About Celonis

celonis.com

Celonis is a process intelligence company whose platform combines process mining, analytics, and AI to help organizations visualize, monitor, and optimize end-to-end business processes across systems, teams, and functions. Its tools surface real-time operational insights, enable process redesign and orchestration, and deploy AI-driven automations for use cases across supply chain, finance, IT, and shared services. More than 1,400 companies use Celonis to improve service levels, accelerate cash flow, reduce costs, and drive continuous process excellence and measurable business value.