L2 Senior Technical Support Engineer

Celonis

1 month ago

3.8 on Glassdoor

Madrid, Spain

Hybrid

Full Time

Medior

0 applicants

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About this role

A 2nd Level Technical Support Engineer at Celonis provides expert technical support within the Support Services team, acting as the interface between global customers, partners and internal engineering and product teams. The role is based in Madrid and reports to the Director of Customer Support, focused on becoming a deep technical expert in Celonis infrastructure and software. It supports a SaaS-based, customer value-focused environment.

Skills

Qualifications

Bachelor in Computer Science or EngineeringITIL v3 Foundation CertificationAWS or Azure Certification (preferred)

About Celonis

celonis.com

Celonis is a process intelligence company whose platform combines process mining, analytics, and AI to help organizations visualize, monitor, and optimize end-to-end business processes across systems, teams, and functions. Its tools surface real-time operational insights, enable process redesign and orchestration, and deploy AI-driven automations for use cases across supply chain, finance, IT, and shared services. More than 1,400 companies use Celonis to improve service levels, accelerate cash flow, reduce costs, and drive continuous process excellence and measurable business value.