PFH Technology
The L2 Service Technician role provides first- and second-line ICT support within an ITIL-aligned environment, focusing on troubleshooting, resolving, and escalating technical issues while managing security alerts and incidents. The position requires strong Microsoft 365 expertise, experience in cloud environments, and a commitment to delivering excellent user support. This role involves collaborating with internal teams and third-party vendors to ensure high levels of first-time resolution and continuous service improvement.
PFH Technology Group, part of the Ricoh Group, is Ireland's largest ICT and managed services company, delivering end-to-end digital and technology solutions including cloud, data centre modernisation, digital workspace, cyber security, managed services, and IT resourcing. With over 750 specialists, PFH serves organisations across Ireland through consultancy, implementation, and 24/7 managed support, combining local expertise with the scale of a global technology powerhouse.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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PFH Technology didn’t post a salary, so this is our estimate from similar listings.
6% below the average for this role