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© All Rights Reserved. ApplyBlast.com
SGS
The L2 Technician provides Level 2 technical support for incidents and service requests, handling complex issues that require deeper technical or functional expertise beyond first‑level support. The role resolves tickets, maintains accurate documentation in the ITSM tool, and collaborates with L1 and L3 teams to ensure service stability and continuity. Additionally, the technician contributes to knowledge management by creating and updating knowledge base articles and participates in continuous improvement initiatives.
SGS is the world’s leading Testing, Inspection and Certification (TIC) company, helping organizations verify quality, safety, performance and regulatory compliance. It provides testing, inspection, certification, verification and advisory services across industries—from agriculture, consumer goods and life sciences to oil & gas, industrial and environmental sectors. SGS operates a global network of laboratories, offices and field experts and offers digital and supply‑chain solutions to manage risk and improve transparency. Headquartered in Geneva, Switzerland, it is a trusted partner to businesses and governments worldwide.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for SGS.
SGS didn’t post a salary, so this is our estimate from similar listings.
22% above the average for this role