L2/L3 Engineer
Dijital Team
About this role
The L2/L3 Engineer provides advanced technical support to ensure the stability, performance, and reliability of IT systems for clients. The role involves serving as an escalation point for lower-level support teams, managing small to medium deployments, and handling complex technical incidents remotely. The engineer will work closely with cross-functional teams and external vendors to implement innovative solutions and maintain strong customer relationships. Additionally, the position includes contributing to documentation, reference materials, and continuous service improvement initiatives.
Skills
Qualifications
About Dijital Team
dijitalteam.lkDijital Team is a Sri Lanka–based IT services and software engineering firm that partners with global clients to build and scale digital products and engineering teams. They provide services such as custom software development, QA and test automation, cloud & DevOps, UX/product design, and staff augmentation/managed services. Positioning itself as a global "A‑Team" for IT services, the company emphasizes high‑performing distributed teams, agile delivery, and career growth for developers and IT professionals.
Recent company news
The MorningDijital team named a best workplace™ in Sri Lanka and a best workplace™ in technology in Sri Lanka by great place to work
Jul 7, 2025
Island.lkDijital Team reinforces commitment to Sri Lankan IT industry Opens an office in Kandy
Oct 6, 2025
Daily Mirror - Sri LankaDijital Team opens office in Kandy
Oct 4, 2025
Daily FTDijital Team opens authorised Pearson VUE Test Centre in Sri Lanka
Jun 21, 2025
Daily Mirror - Sri LankaDijital Team opens office in Kandy
Oct 4, 2025
About Dijital Team
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$77k – $104k
per year