L2/L3 Engineer

Dijital Team(6 months ago)

HybridFull TimeMedior$77,387 - $103,575 (estimated)Information Technology

About this role

The L2/L3 Engineer provides advanced technical support to ensure the stability, performance, and reliability of IT systems for clients. The role involves serving as an escalation point for lower-level support teams, managing small to medium deployments, and handling complex technical incidents remotely. The engineer will work closely with cross-functional teams and external vendors to implement innovative solutions and maintain strong customer relationships. Additionally, the position includes contributing to documentation, reference materials, and continuous service improvement initiatives.

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Required Skills

Technical Support
Troubleshooting
Customer Support
Remote Support
Ticket Management
Incident Escalation
Systems Monitoring
System Deployment
SLA Management
Documentation Management

+14 more

Qualifications

MS-500
MS-700
MS-900
MS-102
MD-102
AZ-104
AZ-900
SC-200

About Dijital Team

dijitalteam.lk

Dijital Team is a Sri Lanka–based IT services and software engineering firm that partners with global clients to build and scale digital products and engineering teams. They provide services such as custom software development, QA and test automation, cloud & DevOps, UX/product design, and staff augmentation/managed services. Positioning itself as a global "A‑Team" for IT services, the company emphasizes high‑performing distributed teams, agile delivery, and career growth for developers and IT professionals.