L3 Engineer

Dijital Team(23 days ago)

Colombo, Sri LankaOnsiteFull TimeSenior$98,211 - $133,806 (estimated)Information Technology

About this role

The L3 Engineer role provides advanced technical support to ensure the stability, performance, and security of client IT systems. Based in Colombo, this position serves as an escalation point for lower-level support teams and works closely with customers and internal stakeholders. The engineer contributes to system monitoring, solution implementation, and the evaluation of new technologies. The role also involves knowledge sharing, mentoring, and supporting team upskilling initiatives.

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Required Skills

Technical Support
Advanced Troubleshooting
Customer Support
Ticket Management
Incident Management
Remote Support
Systems Monitoring
Deployment Management
Windows Desktop
Windows Server

+25 more

Qualifications

Relevant Third Level Degree

About Dijital Team

dijitalteam.lk

Dijital Team is a Sri Lanka–based IT services and software engineering firm that partners with global clients to build and scale digital products and engineering teams. They provide services such as custom software development, QA and test automation, cloud & DevOps, UX/product design, and staff augmentation/managed services. Positioning itself as a global "A‑Team" for IT services, the company emphasizes high‑performing distributed teams, agile delivery, and career growth for developers and IT professionals.