Technical Support Engineer - Tier 3 (Healthcare/SaaS/EHR/MySQL)
Raintree Systems, Inc
About this role
The Technical Support Engineer (Tier 3) at Raintree Systems provides expert-level investigation and resolution of complex technical issues related to their healthcare SaaS platform. They act as a final escalation point, ensuring system stability, guiding knowledge sharing and upskilling support teams, and maintaining high customer satisfaction through strategic and effective troubleshooting.
Skills
Qualifications
About Raintree Systems, Inc
raintreeinc.comRaintree Systems provides an all-in-one EMR and practice management platform tailored to rehabilitation and physical therapy providers. Its software is designed for enterprise and fast-growing therapy organizations, combining scheduling, documentation, billing, and analytics to streamline clinical and administrative workflows. Raintree positions itself as a leader in AI-driven innovation for therapy and rehab, helping practices scale and improve efficiency. Customers choose Raintree for its specialty-focused features, scalability, and end-to-end practice support.
About Raintree Systems, Inc
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$90k – $130k
per year