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L3 Support Engineer at Zscaler - ApplyBlast

L3 Support Engineer

Zscaler

13 days ago

3.3 on Glassdoor

Sydney, New South Wales, Australia

Hybrid

Full Time

Medior

0 applicants

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About this role

The L3 Support Engineer role involves handling complex technical escalations for strategic federal customers, requiring strong troubleshooting skills in secure and compliance-sensitive environments. This hybrid position focuses on resolving product, network, and configuration issues while collaborating with internal teams and customers to drive timely resolutions. The role emphasizes technical expertise, clear communication, and a proactive approach to solving challenging security problems.

Responsibilities

Handle complex technical issues escalated from L1 and L2 support teams for federal customers
Troubleshoot and resolve product, network, deployment, and configuration-related issues
Perform detailed log analysis, traffic analysis, and root cause investigation

Skills

Qualifications

Australian citizenshipNV2 security clearance

About Zscaler

zscaler.com

Headquarters

San Jose, California, United States

Company Size

5001-10000 employees

Founded

2008

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Zscaler is a cloud-native enterprise security company that delivers a zero‑trust platform to secure users, devices, and applications by inspecting traffic and enforcing access policies in the cloud. Its Zero Trust Exchange and SASE/SSE offerings — including Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), cloud firewall, browser isolation, and data protection — let organizations replace legacy VPNs and backhauled security with direct-to-cloud, policy-driven controls. Serving global enterprises, Zscaler applies AI/ML and automation for threat protection, data loss prevention, and scalability across hybrid/multi‑cloud, IoT/OT, and B2B environments to accelerate secure digital transformation.