[L6] Staff IT Service Management Analyst
Coupang
About this role
The IT Service and Planning Analyst is responsible for elevating service quality, reliability, and efficiency across the Corporate IT organization. The role focuses on strengthening ITSM governance and providing clear, structured reporting and analytics to enable predictable IT service delivery. The position influences the daily IT experience for thousands of employees and supports leadership decision-making through visibility and process improvements.
Skills
Qualifications
About Coupang
coupang.jobsCoupang is a South Korean e-commerce and technology company that operates an online retail marketplace and logistics network for consumer goods, grocery delivery, and related services. It also provides services such as food delivery, video streaming, and fintech offerings through its broader platform ecosystem.
Recent company news
MarketBeatCoupang, Inc. $CPNG Shares Acquired by Douglass Winthrop Advisors LLC
5 hours ago
Financial TimesIs South Korea’s dominant online retailer an American company?
3 days ago
Coupang, Inc.Meet Behdad Dehghani: Scaling AI at Coupang
23 hours ago
upiCoupang investors withdraw USTR Section 301 petition
1 day ago
The Korea Economic Daily Global EditionCoupang, POSCO become early test cases for S.Korea’s ‘Yellow Envelope Act’
2 days ago
About Coupang
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Coupang.
Salary
$111k – $150k
per year