[L6] Staff IT Service Management Analyst

Coupang(1 month ago)

HybridFull TimeSenior$110,926 - $149,570 (estimated)Corporate IT

About this role

The IT Service and Planning Analyst is responsible for elevating service quality, reliability, and efficiency across the Corporate IT organization. The role focuses on strengthening ITSM governance and providing clear, structured reporting and analytics to enable predictable IT service delivery. The position influences the daily IT experience for thousands of employees and supports leadership decision-making through visibility and process improvements.

View Original Listing

Required Skills

ITSM
Incident Management
Change Management
Problem Management
Process Documentation
SLA Monitoring
Escalation Management
Process Improvement
Service Catalog
Reporting

+5 more

Qualifications

ITIL Foundation (Preferred)

About Coupang

coupang.jobs

Cloudflare is a web performance and security company that operates a large global edge network to accelerate and protect websites, APIs, and applications. Its core offerings include CDN, DNS, DDoS mitigation, SSL/TLS, WAF, bot management, and Zero Trust security, plus developer-focused edge services like Cloudflare Workers, Pages, R2 object storage, and Stream. Businesses and developers use Cloudflare to improve page load times, reduce bandwidth costs, simplify DNS and security management, and defend against attacks across a distributed, low-latency network.