Last Mile Operations Manager

This role is responsible for managing end-to-end last mile delivery operations across the PAN India region, ensuring adherence to delivery SLAs, TATs, and customer experience benchmarks. The position involves overseeing multiple delivery hubs, managing 3PL partners and internal teams, and driving operational excellence and cost optimization. Key responsibilities include resolving escalations, optimizing routes and fleet utilization, and leading regional operations teams to support business growth and scalability.