Lead Concierge - Pacific Gate

Action Property Management(1 month ago)

San Diego, CAOnsiteFull TimeSenior$50,000 - $50,000Customer Service

About this role

The Lead Concierge at Pacific Gate serves as the primary point of contact for residents, guests, and visitors in a luxury high-rise residential community. Reporting to the Resident Relations & Concierge Manager, this role upholds a polished, professional presence while managing lobby and front desk operations. The position also provides leadership to other concierge staff, helping to refine procedures and enhance service quality. The Lead Concierge supports a high-end residential environment that emphasizes hospitality and resident satisfaction.

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Required Skills

Concierge Services
Front Desk Operations
Customer Service
Telephone Etiquette
Resident Relations
Complaint Resolution
Lobby Monitoring
Vendor Coordination
City Knowledge
Organization

+8 more

Qualifications

High School Diploma
GED

About Action Property Management

actionlife.com

Action Property Management is the largest privately owned HOA property management company, delivering full-service management and proactive solutions to homeowners associations and community developments. They serve a wide range of community types—large-scale communities, high-rises, new developments, hotel-residential projects, and self-managed associations—providing financial oversight, property operations, vendor coordination, and governance support. The firm emphasizes expert, proactive service and tailored strategies to help communities thrive, protect assets, and simplify board responsibilities. Partnering with Action is positioned to improve resident experience, preserve property value, and streamline everyday management.