University of Ottawa

Lead Coordinator, Client Services

University of Ottawa(26 days ago)

Ottawa, ONOnsiteFull TimeMedior$72,437 - $91,502Student Affairs - Client Relations and Client Services
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About this role

The Coordinator, Residence Information Services supports 24/7 information and client service operations for university residences, ensuring high-quality service to students, prospective students, and the public. The role supervises information agents, coordinates staffing and schedules outside regular hours, and contributes to service quality improvements and revenue-generating initiatives. It also acts as a second-level resource for complex issues and supports administrative and operational activities across residence services.

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Required Skills

  • Customer Service
  • Supervision
  • Scheduling
  • Training
  • CRM
  • Cash Handling
  • Analytical Skills
  • Problem Solving
  • Conflict Resolution
  • Bilingualism

+2 more

Qualifications

  • Post-secondary Diploma
  • Bilingual (French/English)
  • First Aid CPR C
  • AED Certification

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