Lloyds Banking Group
The Lead Customer Journey Manager leads the Fids, Funds and Corporate Feature Team within the Crown Dependencies Lab, focusing on maintaining and evolving the platform to meet growing customer demand for digital services. This role combines customer journey expertise with technical capability to translate customer, business, and regulatory needs into effective technology-enabled solutions. The position involves orchestrating delivery across functional boundaries to ensure scalable, efficient, and compliant customer journeys.
Lloyds Banking Group plc is the largest UK retail and commercial financial services provider, serving around 26 million customers through a leading digital presence. It operates major UK brands including Lloyds Bank, Halifax, Bank of Scotland and Scottish Widows, offering current accounts, mortgages, savings, loans, credit cards, insurance, pensions, investments and business banking. As a publicly listed group it focuses on supporting households and businesses across the UK through digital innovation, capital and risk stewardship, and customer-led services. The group also emphasizes responsible banking, financial inclusion and delivering long-term value for customers and shareholders.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Lloyds Banking Group didn’t post a salary, so this is our estimate from similar listings.