Lead Customer Operations Manager

This senior operational role is responsible for driving the delivery and collection operation within the Derry/Londonderry Customer Operations unit, with full accountability for performance, people, customer experience, and operational delivery. The position involves leading frontline teams, managing budgets and resources, and fostering a culture of continuous improvement while maintaining strong relationships with customers and stakeholders. The role requires a leader who can balance competing priorities and drive operational excellence in a fast-paced environment.