Sharecare
The Customer Service - Escalations team member at Sharecare resolves escalated member concerns and provides Help Desk support for the broader Customer Service Team. This role involves researching inquiries across multiple channels, managing technical issue escalations, and analyzing trends to drive root cause analysis. Employees partner with managers to enhance team training and assist with contract performance guarantees while maintaining a resourceful point of contact for members.
Headquarters
Atlanta, Georgia, United States
Company Size
1001-5000 employees
Founded
2010
Sharecare is a digital health company behind AskMD, an AI-powered health navigation platform that turns any health question into a personalized, actionable plan grounded in the user's medical records, health coverage, and location. AskMD helps individuals understand their benefits, compare prescription prices, find in-network providers, and make sense of their lab results. Sharecare serves individuals, employers, health plans, providers, life sciences companies, and the public sector.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Sharecare.
22% below the average for this role
Private equity firm Altaris plans to take Sharecare private in $518M acquisition deal
Jun 24, 2024