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Lead Customer Success Account Manager at Microsoft - ApplyBlast

Lead Customer Success Account Manager

Microsoft

1 month ago

4.0 on Glassdoor

Johannesburg, Gauteng, South Africa

Onsite

Full Time

Manager

0 applicants

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About this role

This role leads a team of Customer Success Account Managers to deliver customer outcomes and business results across a diverse portfolio. The position focuses on strengthening customer health, accelerating cloud adoption, and advancing AI transformation while owning portfolio performance. It involves developing a high-performing organization through coaching, talent development, and inclusive leadership practices. The role also defines execution standards and champions AI adoption and operational excellence to improve customer and business outcomes.

Responsibilities

Lead a team of Customer Success Account Managers to deliver customer outcomes
Own portfolio performance by establishing business rhythms and driving accountability
Develop a high-performing organization through coaching and succession planning

Skills

Qualifications

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related fieldMaster's Degree in Business, Sociology, Psychology, Computer Science, or related fieldProject Management Institute (PMI) or equivalent Project Management certificationProsci or equivalent certification

About Microsoft

microsoft.com

Headquarters

Redmond, Washington, United States

Company Size

10001+ employees

Founded

1975

View Profile

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